PREMISES
The services provided by Sicilying SRL are governed by these "Terms & Conditions of Service". The "Terms and conditions of service" set by Sicilying SRL shall be deemed and considered as an integral part of each individual contract for storage and for any other service finalized with the Customer and could not be severable from the contract itself.
ART. 1 - DEFINITIONS
The following definitions apply to the "Terms and Conditions of Service" governing the contract for storage and for any other service finalized with the customer, as follows: "we", "us", "our", the "staff in charge" mean Sicilying SRL and any partners and associates of Sicilying SRL; "Customer /s", "you" and "your" mean the customer holder of a storage receipt hereinafter "receipt".
ART.2 - TERMS AND CONDITIONS
Your contract for storage and for other services is entered into with the Company Sicilying SRL, owner of the name "Sicilying" and of the website www.sicilying.com, and accepting to store your luggage/item and/or to provide you with different services. By leaving your luggage on our premises and luggage storage, you accept our terms and conditions set in our storage contract and/or in the contract for the provision of different services, on your behalf and / or on behalf of any other interested person, regardless of whether or not you have signed our storage receipt. Our terms and conditions refer to our employees, directors and agents. These terms and conditions may be changed in writing by one of our fully empowered authorized executive only. Should you entrust your luggage to us giving us oral or written instructions which are in conflict with these "terms and conditions", and which have not been expressly authorized and approved by us in writing, we shall not be bound by any of such instructions.
ART. 3 - SERVICE DESCRIPTION
The luggage storage service consists in keeping in storage at our facilities (luggage deposit with staff) your luggage/items for the period indicated on your receipt and specifically from the day and time of delivery of the luggage/item(s) to the estimated day and time of collection you indicated on the receipt. Customer is hereby informed that he/she does not have a right to withdraw from the transaction, which he/she expressly waives in light of the specificity of the service, and that the reservation is non-refundable. The reservation email and/or receipt that Sicilying SRL. sends with the reservation constitutes the reservation. Locations are open 9 am to 8 pm, seven days a week*; Reservations can be made on the website 24 hours a day. Animals are forbidden on all premises. Locations are completely non-smoking. Access is limited to persons over the age of 18 or accompanied minors. No storage of perishable foodstuffs.
ART. 4 - SERVICE DESCRIPTION - SERVICED LUGGAGE STORAGE PACKAGING
Each baggage or parcel must be packed and sealed in an appropriate manner according to weight, shape, nature and value of the content. The packaging and sealing must ensure the contents cannot be damaged or tampered with. In the luggage deposit with staff, the stored luggage will be sealed by the staff of Sicilying SRL. By affixing the security seal provided to the customer for free. The customer is required to carefully prepare the luggage for storage ensuring insulation of contained goods and therefore adequate protection of the goods. The inner packaging must be suitable to protect the contents from shock and vibration. The customer is solely responsible for any damage caused by inadequate packaging, even if not detected during acceptance. The customer is liable for any damage caused to other people's luggage in case of storage of prohibited items or poorly packaged items.
ART. 5 - YOUR OBLIGATIONS
You warrant, represent and guarantee to us that: (A) For luggage deposit with staff, the contents of your baggage have been properly described on our storage receipt; (B) your contact details have been accurately reported on our storage receipt or on the online form; (C) the contents of your baggage have been prepared and packed safely and carefully by you so as to be protected against the ordinary risks of transport, Including any associated sorting and/or handling process; (D) the contents of your baggage do not cause damage to any other luggage transported by us and/or stored with us; (E)  The contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations; (F) when you have asked us to charge the storage fee to a third party, In the event of non­payment, you will be obliged to pay for the storage; (G) all applicable laws and regulations have been complied with, in addition to the provisions of this contract; (H) the economic value of each piece of luggage including its content does not exceed €600. You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third Parties and arising out of you being in breach of any of these warranties, obligations and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations.
ART. 6 - BANNED AND DANGEROUS ITEMS
Items prohibited by law or considered hazardous under the national legislation, as well as Items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous. Sicilying SRL does not accept storage for the following items: - plants and animals, alive or dead; - securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks);other non-negotiable securities; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; technology (1 phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky -goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches. The following items can be accepted by Sicilying SRL only upon written specific authorization or if they are expressly part of the commercial offer of Sicilying SRL: food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces. You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by Sicilying SRL. These directions may change at any time.
Art. 7 Opening hours of Storage Luggage
The opening hours are from Monday to Sunday from 9am to 8am without exception. Outside the opening hours, the pick-up will be allowed by contacting  the partner at least 60 minutes before. Sicilying SRL by phone at no. +39 377 7033073 or by email at the follwing address:  sicilying@sicilying.com.
Art. 8 Personnel responsible for storage
The service of storage and deposit of luggage is handled by the staff of soc.Sicilying SRL. Personnel shall be obliged to observe and enforce the rules relating to the keeping and storage of luggage; staff may collect the amounts relating to deposits, sign receipts and carry out all operations and acts provided for in these terms and conditions.
ART. 9 RIGHT OF INSPECTION
The Customer acknowledges and agrees that Sicilying SRL and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.
Art. 10 Modalities of luggage introduction in the storage
When luggage is introduced into the Luggage Storage, the Luggage Depository Form must be filled in by the luggage handler. The first part of the form (matrix), numbered progressively, remains at the Luggage Depository; the second part (receipt), bearing the same serial number as on the matrix, is delivered to the depositor; the third part– label– is attached to the luggage. The matrix must be indicated in indelible pen or pencil: a- the date and time of delivery to the Luggage Storage; b- the date and time of the presumed delivery; c- the amount collected for the deposit; d- the surname and the name of the depositor. The luggage Depository Person is not obliged to check the identity of those requesting the deposit. The depositor will pay the minimum deposit fee provided for in art. 11, at the time of storage, before delivery of the receipt relating to the deposit.
ART. 11 RATES AND TERMS OF PAYMENT
Unless otherwise agreed, you agree to pay us the charges and fees for the storage, or for the execution of different services, upon collection of your baggage/item stored, alongside with any value added tax on transportation within payment terms agreed, for the luggage deposit with staff. You waive all your rights to challenge our invoices if you do not contest our invoice in writing within seven (7) days from the date of the invoice. You agree to pay all reasonable costs incurred by us for cashing of our invoices unpaid within seven days from the date of invoicing. The current rates applicable to the storage service are available upon request at our store in Catania located in Via Crociferi, 62, 95124 Catania and on our websites. You agree to pay the amount due to Sicilying SRL governed by these conditions within the agreed deadlines. Our invoices must be paid in the currency displayed on the invoice or otherwise in the local currency, but calculated according to the exchange rate provided by us. Late payments may result in the application of default interest pursuant to the Legislative Decree no. 231/02 and subsequent amendments. Sicilying SRL reserves the right to demand, without prejudice, repayment of its credits in the time and manner provided by law, except for the right to greater damages.
Art. 12 Modalities of luggage’s redelivery
Luggage  shall be returned to the holder of the voucher after the additional deposit has been collected if the luggage have been deposited for a period longer than the minimum fee, calculated on the basis of the tariffs referred to in art.11 above. The person responsible for the Luggage Storage must verify, at the time of delivery, only the correspondence of the receipt presented by the person collecting the luggage and not even the identity of the person presenting it; however, where the person responsible for the Luggage Storage has reasonable doubts as to whether the holder of the voucher is not the lawful owner of the packages, shall suspend the delivery and request the holder of the voucher for the necessary proof. The Luggage Depository may be released from the obligation to return the luggage by depositing it, at the depositor’s expense, in accordance with art.1777 of the Civil Code.
ART.13  COLLECTION AND STORAGE
In the luggage storage deposit with staff, luggage shall be returned by hand upon payment required for your period of storage. If the customer does not intend to comply with the resulting costs or becomes unreachable Sicilying SRL shall be entitled to the retention rights in accordance with the provisions of Articles 2756-2761 of the Civil Code And also to proceed with with storing and selling goods, It being understood that the Company may Low legal action., to protect its credit. In any case, after 60 (sixty) days have elapsed from the date of the the storage, the customers who have not collected their luggage/item(s) by signing this contract waive all rights on luggage / goods/ articles left which will then become property of Sicilying SRL. therefore, Sicilying SRL reserves the right to donate the luggage and its contents, unclaimed within 60 days from the estimated collection date shown On the receipt, to national and international Charity Organizations and Foundations.
ART.14 - FORGOTTEN/FOUND LUGGAGE
For security reasons, any item or luggage that is forgotten/found and not claimed will be destroyed 7 days from the end of the reservation. If forwarding a forgotten Item is requested, the Customer shall bear all costs thereof, which shall be payable in advance. A fee of €35 will be required , plus shipping costs, which depend on the weight, destination and shipping method (ordinary post, UPS, etc.).
ART. 15 EXTENT OF OUR LIABILITY
Our liability for the risks of loss or damage to your baggage during the storage period at our premises and specifically attributable to the sole responsibility of Sicilying SRL  or its employees, will be governed by article no. 1768 and no. 1770 of the Civil Code and in any case cannot, in any objective and/or subjective circumstances, exceed the amount of Euro 200,00 per luggage. For the part not covered therein by the regulations of the civil code on the storage agreement, no liability is attributable to Sicilying SRL in case of delayed and/or uncollected luggage/item(s) beyond opening/closing times of our premises, specifically during our opening hours from 9.00am to 8pm in the luggage deposit with staff.Therefore, Sicilying SRL will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect. Sicilying SRL will therefore not be liable for any missed flights, trains, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, wilful misconduct or default. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.
Art. 16 Insurance 
ART. 17 COMPLAINTS

If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of the national law; otherwise we reserve the right to reject your complaint. Specifically, only after signing your slip for unchecked goods when picking up your luggage you may send your complaint in writing within eight (8) calendar days from the date of receipt of your baggage. Subsequently to your first written communication, and not beyond the limitation period provided by law or the rules applicable, you must provide documentary evidence of your complaint by sending us all relevant information relating to the loss and damage. We are not obliged to act on any claim until our storage charges and fees have been paid. You do not have the right to deduct the amount of your claim from what you own us. In order to take account of a claim for damage, the contents of your luggage shall be made available to us for inspection at the time of collection. In case of acceptance by us of all or part of your claim, you guaranteethat your insurance company or third parties who have an interest in the storage will waive any right, remedy or claim to which they are entitled by virtue of subrogation or otherwise.
APPLICABLE LAWIf any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this storage contract which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by the Italian law.
ART. 18 JURISDICTION
Any dispute relating to the relationship between the parties shall be subject to the exclusive jurisdiction of the Court of Catania.
PRIVACY - LEGISLATIVE DECREE no. 196/03 "Italian personal data protection code"
Your data are processed for the sole purpose of execution of the contract and commercial communication; the provision of data is optional, but your refusal would imply the impossibility to establish business relations with Sicilying SRL. Your email address will be used for sending the invoice and commercial information related to our products and / or services. Data processing may be manual, electronic or computer-based; your data shall not be disclosed. They may only be disclosed to the persons responsible for data processing (in-house and outsourced staff as stated below) and the staff in charge of processing. You may contact us through our website to check your data, complete, update or amend them, as well as to exercise any other rights under Art. 7 of Legislative Decree no. 196 / 03. Specifically, you may refuse at any time, through our website, the processing of your electronic mail address for the purpose of direct sales or marketing. We inform you that the owner of the data processing is Sicilying SRL located in Via Crociferi, 62, 95124 Catania - in the person of the Chief Executive Officer, domiciled for the purpose of his office at the company's headquarters.
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